Frequent Asked Questions

All our prices are expressed in Euros and do not include shipping costs or customs duties. For orders outside of the European Union, that shall be borne by the customer.

True Artist reserves the right to modify the prices at any time, not affecting your statutory rights, and is not responsible for any currency exchange fees charged by banks.

The order amount will be charged as soon as your order is placed. If you wish to cancel your order, please contact us to determine a course of action.

The following payment methods are accepted:

  • Visa
  • Mastercard
  • American Express
  • Paypal

Our payment method is 3DSecure. The security system of CaixaBank guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.

If there is an error with a payment, you will receive an e-mail to inform you.
Please contact us immediately if this is your case.

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