Privacy Policy

Basic information on data protection:

  • Responsible for the treatment. The Data Controller is BOBO HAUS, S.L.
  • <<True Artist>> with a registered office at Calle Jaume Balmes, 14, 08301 Mataró (Barcelona – Spain), N.I.F. B-67165555, email ([email protected]) and telephone (+34 936 09 32 25).
  • Treatment purposes. We will mainly use your Personal Data to keep you informed about our products and services by sending commercial communications.
    (+ info.)
  • Bases of legitimation. We are entitled to process your data for different reasons. The main one is that you have given us your consent to keep you informed
    about our products and services that may be of interest to you. (+ info.)
  • Recipients. We will never sell your data. Yes, there is a possibility that companies in our business group or our service providers need to have access to them.
    (+ info.)
  • Your rights. You have the rights of access, rectification, deletion and all other rights granted by the applicable regulations. See our privacy policy for more information about it. (+ info.)
  • Detailed information: You can consult additional and detailed information on Data Protection below.

Who is responsible for the processing of your data?

The responsible for processing personal data is BOBO HAUS, S.L. <<True Artist>>, with N.I.F. B-67165555. True Artist's contact details are as follows:

  • Postal address: Calle Jaume Balmes, 14, 08301 Mataró (Barcelona – Spain).
  • Telephone: (+34 936 09 32 25)
  • Email: ([email protected])

What type of personal information does True Artist collect?

Data or information that as a user you can provide us directly through forms on the True Artist website, when you register, place orders online or contact True Artist and/or participate in promotions or surveys:

  • Name and surname, email, postal address, telephone number, location, date of birth, name and date of birth of your descendants.

Data you provide us indirectly when you browse the True Artist website:

  • IP address, information on the device you browse with (model, brand and operating system), the browser type you use, and relative location.

All the personal data that True Artist collects comes from the interested party, with the exception of the contact data that can be provided to us by friends or relatives for the sending of a gift voucher or any other gift.

For what purpose does True Artist treat your personal data?

Your personal data will be processed for the following purposes, as applicable:

  • Management of your registration on the web.
  • Management of online sales. We use your personal information to process and deliver your order, as well as to inform you of its status by email, SMS and/or any other channel available at any time.
  • Preparation of a commercial profile from your browsing on the WEB/APP.
    Said profile will be carried out through the use of your personal data and information from your browsing, such as the products seen or added to the bag, the sections of the website visited, the country from which you visit us, etc.,
    to evaluate your personal preferences and/or interests in order to offer you web content, offers, services and products that are appropriate to your profile and that may be of greater interest to you than those you might find if you do not carry out this treatment.
  • Management and sending of information on exclusive promotions, the redemption of promotional points, invitations to face-to-face or online events and the latest news adapted to your profile via email, SMS, postal mail or any other communication channel and/or digital platform. Promotional actions are included, such as, for example, the management of contests or raffles organised by True Artist.
  • Prevention, detection and control of abuse and fraud in the use of our services.
  • Management of the availability alert service for clothing and accessories on the web.
  • Management and sending of communications related to garments and accessories pending in your bag.
  • Management and issuance of supporting sale documents: simplified electronic invoice, sales invoice or Tax-Free.
  • Quality actions and surveys aimed at determining your satisfaction level to create and improve our services.

How long will True Artist keep your personal data?

True Artist will keep your personal data only for the period of time that is reasonably necessary, taking into account the need to respond to questions that arise or resolve problems, make improvements, activate services and comply with the requirements required by applicable legislation. This means that it may keep your personal data for a reasonable time even after you have stopped using the True Artist services or the website. After this period, your personal data will be blocked from all True Artist systems.

What legitimates True Artist to treat your personal data?

True Artist has the following legal bases for processing your personal data:

Execution of the contract.

The legal basis for processing your personal data is the execution of the sales contract. In this sense, you are obliged to provide the necessary data for its execution. Otherwise, the sale will not be possible.

In relation to the following purposes, the legal basis for processing your personal data will be the execution of a contract:

  • Management of online sales (including assisted online sales in stores).
  • Management and issuance of supporting documents of the sale: purchase invoice and/or simplified electronic invoice.

Compliance with a legal obligation.

In relation to the following purposes, the legal basis for processing your personal data will be the fulfilment of a legal obligation:

  • Management and issuance of the bill of sale.

Consent.

In relation to the following purposes, the legal basis for processing your personal data will be your consent, if provided:

  • Management of your registration on the web.
  • Management and sending of information on exclusive promotions and latest news.
  • Preparation of a commercial profile from your browsing on the WEB/APP.
  • Management of the availability alert service for clothing and accessories on the web.
  • Management and sending of communications related to garments and accessories pending in your bag.

The withdrawal of consent to these treatments by you will not condition the execution of the sales contract between it and True Artist, as well as treatments carried out previously.

 

Legitimate interest:

In relation to the following purposes, the legal basis for processing your personal data will be legitimate interest:

  • Prevention, detection and control of abuse and fraud in our services.
  • Sending satisfaction surveys on products purchased or services used by you to request your opinion and to offer improvements.

Our legitimate interest is to guarantee that our website remains secure and help

True Artist understand the needs, expectations and your degree of satisfaction with the brand and, therefore, improve our services at all times. All these actions are carried out to improve your satisfaction and ensure a unique browsing and purchasing experience.

To which recipients can True Artist communicate your personal data?

True Artist does not sell your personal data to third parties under any circumstances.

Your personal data may be communicated to the following recipients:

  • Companies of the True Artist Group.
  • Administrations and Public Bodies when required by tax, labour, Social Security or any other applicable regulations.
  • Companies in charge of data processing (fraud detection and prevention providers, technological and analytical services, customer service, advertising and marketing services, etc.) and, in general, third-party providers that are necessary for the provision of services offered by True Artist (providers of courier and transport services, etc.).
  • International data transfers may also occur based on the above communications for which True Artist will use the Standard Contractual Clauses adapted by the European Commission as a guarantee for those transfers made to countries that do not have an adequate decision from the European Commission. In any case, the third parties with whom certain personal data is shared will have accredited, in advance, the adoption of adequate technical and organisational measures for the proper protection of the same.

What are your privacy rights in relation to your personal data?

You have the privacy rights reproduced below, which can be exercised through the email address ([email protected]). We may ask you to prove your identity to process your request to exercise your rights.

Rights Description
Right of access You have the right to obtain a copy of the personal data that is being processed, as well as certain details about how we use it. We may ask you, before providing the information, we may ask you to specify the data or treatment activities to which your request refers.
Right of rectification We take all appropriate measures to ensure that the data stored is accurate and complete. However, if you consider this is not the case, you can request an update or correction of these. For this, you must accompany, when necessary, the supporting documentation of the inaccuracy or incompleteness of your personal data.
Right of deletion When certain circumstances occur, you will have the right to request the deletion of your personal data. Keep in mind that the exercise of the right of deletion may imply the impossibility of providing you with any service requested by you or the limitation of the website's functionalities.
Right for treatment limitation When certain circumstances occur, you will have the right to request the limitation of the treatment, your personal data being only processed for the exercise of the aforementioned rights, as well as the defence of possible claims. Keep in mind that the exercise of the right of limitation may imply the impossibility of providing you with any service requested by you or the limitation of the website's functionalities.
Right of opposition You have the right to oppose the treatment, at any time, for reasons related to your particular situation, in case the treatment is based on our legitimate interest or the legitimate interest of a third party. In this case, we will end the treatment you indicate, unless there is proof of legitimate reasons to continue with it. Keep in mind that the exercise of the right of limitation may imply the impossibility of providing you with any service requested by you or the limitation of the website's functionalities.
Right of portability Under certain circumstances, you have the right to request your personal data in a structured, commonly used and machine-readable format and to have them transmitted to another third party of your choice.
Right not to be subject to an automated decision, including profiling You have the right not to be subject to automated individual decisions. However, True Artist's decisions are not based, in any case, exclusively on automated means.
Right to revoke consent You have the right to withdraw your consent at any time regarding those treatments on which you have granted it. The revocation of consent may not affect the treatments carried out previously.

Likewise, we inform you that if you do not see your expectations fulfilled, you can contact the competent control authority, in this case, the Spanish Agency for Data Protection https://www.aepd.es/es.

What security measures does True Artist apply to the processing of your personal data?

Your personal data is important to True Artist. We employ efficient technical and organisational measures to protect your personal data. We undertake to treat your data in accordance with the provisions of the applicable regulations and, in particular, to (i) treat the personal data to which we have access, with sufficient guarantees of confidentiality; and (ii) adopt those necessary and reasonable technical and organisational security measures to prevent the alteration, loss and unauthorised treatment or access of your personal data.

Likewise, all your information is protected in our systems. Only the personnel who require the information to perform a certain task will have access to this type of information. Our staff is obliged to adopt the necessary security measures required by current legislation. Although absolute security cannot be guaranteed on the Internet, you can be assured that we have established proportionate security measures to protect the confidentiality of your information. We will continue to maintain and improve these measures over time in accordance with legal and technological developments.

Please note that the transmission of information over the Internet, whether by email or web-based mail, is only secure when encrypted. Your messages may be sent through an unspecified number of countries before they reach their intended recipient. True Artist cannot be held responsible for any unauthorised access to or loss of personal information beyond our control.

Changes in the Privacy Policy

In the event that we proceed to modify the content of the Privacy Policy, we will notify you through the web or to your email address when the changes significantly affect your privacy, so that you can analyse them and, where appropriate, exercise your rights as an interested party.

Where to contact to receive more information

For any questions about your personal data, you can contact us at the following address:

 

BOBO HAUS, S.L. (True Artist)
Calle Jaume Balmes, 14
08301 Mataró (Barcelona – España)
([email protected])
(+34 936 09 32 25)

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